FAQs
ARE YOUR BOXES MADE AHEAD OF TIME?
Absolutely not! Each box is made to order.
CAN I CUSTOMIZE A BOX?
Of course you can. Just give us a call and we'll help you curate a box that works just right for your occasion.
+2 01202028848
HOW DO I PLACE AN ORDER?
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information for each curated box or item, then select the payment method.
Our support team is always happy to guide you at any step! Feel free to call us at +2 01202028848
I HAVE SOME QUESTIONS, IS THERE SOMEONE I CAN TALK TO ON THE PHONE?
Always! We are here to assist you in any way we can. Don't hesitate to call us. +2 01202028848
Sunday to Thursday 10:00 am - 6:00 pm
WILL YOU INCLUDE A CARD WITH MY GIFT?
Absolutely! We will include a giftopiia card of your choice with your order, with your message printed on it. There is an area for you to write your message in when you place your order.
HOW WILL I KNOW WHEN MY GIFTS WILL ARRIVE?
No worries! We've got you covered. We will send you notifications when your gift ships and when it arrives.
WHAT DO I DO IF SOMETHING IS BROKEN IN MY BOX?
With our 100% satisfaction guarantee, there's no need to worry. If you or the recipient is not 100% satisfied with our delivery, we will either collect and replace or collect and refund your order. Pop us an email on hello@giftopiia.com or call us on +2 01202028848 with 48 hours of delivery & we'll take care of it.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
You can select your preferred payment method at checkout.
- We Accept secure payments via Credit Cards & Debit Cards.
- Cash on Delivery.
HOW MUCH DOES SHIPPING COST?
The cost will depend on your chosen delivery method and location. The cost will be displayed at checkout.
I NEED A GIFT DELIVERED ON A PARTICULAR DATE, CAN YOU DO THAT?
Of course! You can let us know the date you would like your package to arrive. We will make every attempt to accommodate your request. We will ship it with expected arrival on your specific date. Please note, that there can be delays or acts of God that can affect the delivery that is out of our control.
HOW LONG BEFORE MY ORDER SHIPS?
Generally, your order may take two business days to ship in Alexandria, Cairo and other governorates .
DO YOU OFFER EXPEDITED SHIPPING?
Yes. We offer Next Business Day shipping in only some areas. Your choices will be displayed at checkout. The price at checkout will be for one box. If you are shipping more than one box, even if it is to the same address, we will have to quote the shipping cost for you.